Privacy Policy

Scope

This policy covers the information Ceiling Water Leak Team gathers from visitors to waterthroughceiling.info and from callers to the number shown there, and what is done with it. Browsing the site or placing a call signals acceptance of these practices.

What Is Collected

A call may record the caller's phone number, the date, time and duration, an approximate location tied to the number and, where the phone system records, the audio.

A site visit may record an IP address, browser and device details, the referring page and the pages viewed. The site does not ask for payment card data, Social Security numbers or bank information.

How Information Is Used

Collected details are used to handle service calls, review call quality, understand how the site performs, prevent fraud and abuse, and comply with the law.

Who Receives It

The caller's number, location and description of the damage go to the restoration company that takes the job, so it can respond. Providers of telephone, hosting and analytics services receive the data they need to run those tools.

Details may also be released when a court order or an emergency involving safety makes it necessary.

Cookies and Analytics

The site may use cookies or similar tools to count visits and keep pages working. A visitor can block or delete them in the browser, and the pages continue to work.

Retention and Security

Records stay on file for as long as the purposes above or legal duties call for. Reasonable protections are in place, but no system for storing or sending data over the internet is entirely safe.

Your Choices

People in some states can ask to see the personal information held about them, to correct it or to delete it. Phone (888) 599-2961 or email contact@waterthroughceiling.info to start that process.

Minors and Changes

The site is written for adults handling a home emergency, and no data is knowingly collected from anyone under 13. A new version of this policy applies from the moment it appears on the site.